Shipping & Returns

📦 Shipping

We offer standard shipping to customers in the United States.

Orders are typically processed within 1–2 business days. Once your order ships, you’ll receive a confirmation email from service@gempuff.com with tracking details.

Please note that tracking information may take up to 24 hours to activate and 24–48 hours to update after shipment.

All orders are shipped from our U.S. warehouse, located in Boerne , Texas. We work with trusted international logistics partners and local carriers, such as FedEx or UPS, to ensure quick and reliable delivery.​

Estimated delivery time is 3–7 business days, excluding processing time and customs clearance.

🔄 Returns & Refunds

We accept returns within 30 days of delivery.

To be eligible for a return, items must be unused and in their original condition. All returns must be authorized in advance. Please contact us at service@gempuff.com to request a Return Authorization (RMA) before sending any item back.

Return shipping instructions and the correct return address will be provided after approval. Unauthorized returns may not be accepted.

For full details, please review our Return & Refund Policy.

📍 Order Cancellation

Orders may be canceled before shipment. If you contact us within 24 hours of purchase, we’ll do our best to stop processing. Once an order has shipped, it can no longer be canceled.

🧾 Taxes & Fees

Prices displayed on our website include the product price only.

No additional fees are charged at checkout other than applicable taxes (if any).

📞 Customer Support

Email: service@gempuff.com

Hours: Monday–Friday, 8:00 AM – 6:00 PM (Eastern Standard Time)